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Posted by lacey0824 on 05-Nov-2009 07:48 Report
make me wonder how the **** these ppl get employed, they are so dumb
Telstra drops over the counter billing fee

http://au.biz.yahoo.com/091103/2/29k4r.html

Earns such a big salary yet has to listen to some other dumb*** suggestions to ripoff customers. 
 
Replied by hm4461 on 05-Nov-2009 08:29 (Ref 1973366) Report


I agree,it sure was a ripoff.

One good thing i can say about Telstra is, when i went back to hospital with an infection following knee surgery,my sister called Telstra to see if they would do anything about my phone & internet account.

I was in hospital for 5 weeks & Telstra gave me 1 month free. This amounted to $109.00.

Heather



Replied by ramalamabookexchange12 on 05-Nov-2009 08:39 (Ref 1973368) Report
Glad I haven't been with telstra for the last 6 years, still doesn't stop their Indian telemarketers ringing our shop daily trying to lure us back every day at the same time.
Replied by statewide on 05-Nov-2009 12:25 (Ref 1973581) Report
"I was in hospital for 5 weeks & Telstra gave me 1 month free. This amounted to $109.00"

So in other words Telstra agreed to charge you $436 for the time you wouldn't be using their services instead of $545? Gee that's nice of them! Personally I'd be kind of pee'd off.
Replied by pisces3377 on 05-Nov-2009 12:50 (Ref 1973590) Report

Well, I think it was good of Telstra to knock off $109 from Heather's account.
I mean they supply the service and it's up to Heather on whether or not she uses it. 
I applaud them for that.
Sure it wasn't her fault she couldn't use their services during that time, but it's not Telstra's fault either.


Same for the bloke who admits making a mistake, apologising for it and rectifying it.
He made a bad mistake and learnt from it.
Good for him!

If everybody who made mistakes did that things would be more pleasant all round.

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