OZtion will send out an email to both the buyer and seller when an item ends successfully. You will be provided with the sellers email address and a link to Proceed to Checkout. The seller will be sent your suburb, state, postcode and email address so they can work out the Total Due and send you an invoice. Click on the link to Proceed to Checkout or send an email to the seller if you want to provide further information. For example: Your full address, insurance required, payment method etc.

Contacting the seller
Contact the seller and provide your details either by the Checkout or email. Good communications are important. Make sure you keep all email communications between you and the seller. We recommend that you use the OZtion Checkout procedure (see checkout section below).

To contact a seller please go to My OZtion > My Buying and click on your 'Won' items link. Select 'Contact Seller' in the 'Action' Box and then click the 'Select action' button.

Proceeding to Checkout
To streamline the process, OZtion provides a Checkout for buyers to view payment details and confirm their postage address to the seller. Using the Checkout is not compulsory but it is highly recommended. For more info about the Checkout, please click here.

Making payment
Most sellers will state which payment methods they accept, payment instructions and other relevant payment details within the listing. You can notify the seller which method of payment you will use by selecting the payment method in the Checkout or emailing the seller. Note: Retain your payment/deposit receipt as proof of payment. Learn about all payment methods

We recommend using Paymate or PayPal when paying for items.

Ask the seller if they will accept Paymate or PayPal. Learn more about Paymate

Please be sure to read the 'Advice for buyers' topic for your safety. It's normal practice to make payment within 3 days, the seller may file a dispute against you if you fail to make payment. If for some reason you are not able to pay within the allowed period, make sure you contact the seller and explain the reason.

After payment
Once the seller receives the payment, wait to receive the item.
You can contact the seller at any point and ask a question.

Rate the seller
Leave a 'Rating' for the seller to provide members with an indication to how well the transaction went.

Cancelling the sale
If for some reason you no longer want to purchase the item you won, please contact the seller immediately. Most sellers will understand that mistakes can happen and should be willing to cancel the sale by mutual agreement. However, if the seller does not want to cancel the sale, they may report the item as Unpaid and leave you an unsatisfied rating.

If you no longer want to purchase the item because you can't contact or verify the seller or think the seller is suspicious, please let us know.

Underbidder Offer
If you are the underbidder, you may still have a chance to purchase the item if the seller sends you an 'Underbidder Offer'. If you accept the offer, you will be able to purchase the item at a BuyNow price equal to your maximum bid amount. Learn more about Underbidder Offer