Before making a decision to bid on or buy an item, you should learn as much as you can about the item and seller. Read through the item description, payment and postage instructions, make sure you understand all the details . Take a look at the 'Questions & Answers' section of the item for further information or ask your own question.

You can ask questions about an items if you are a verified user. The seller can reply to your question directly or via OZtion, either way you will receive an email. Answers replied via OZtion will be shown in the 'Questions & Answers' section.

You can keep track of questions sent in 'My OZtion'. Unanswered questions will be highlighted in yellow.
To view your 'Questions sent' page, please click here.

You should always read the item description carefully to prevent any confusion or disputes later. If the item description is different from the title or is misleading, you can report it to us.
To report a suspicious item, please click here.