| Step |
Details |
When |
| Check
the
item
details |
Ensure
you
have
read
and
understood
the
item
description
and
the
seller's
payment
and
postage
terms.
Allow
enough
time
for
the
seller
to
receive
the
payment
and
to
post
the
goods
to
you.
If
you
paid
by
direct
deposit
it
may
take
3
working
days
to
show.
If
you
paid
by
money
order
or
cheque
it
will
take
longer
to
process.
Cheques
will
need
to
clear,
which
can
take
up
to
5
working
days
after
being
banked. |
Within
7
days
of
the
item
ending |
| Contact
the
seller |
If
you
are
concerned,
email
or
call
the
seller
with
your
questions.
Provide
as
much
information
as
you
can
about
the
payment.
For
example:
Method,
Date,
Amount,
Reference
used.
If
you
paid
at
a
bank
branch,
the
seller
may
not
see
the
same
reference.
Give
them
the
branch
BSB
and
Postcode
to
assist.
- You
can
get
the
sellers
email
address
from
the
'Won'
or
'Purchase'
email
sent
to
you.
- You
can
Contact
the
seller
through
OZtion
from
the
item
page
or
from
your
'Won'
list.
- Ensure
your
spam
filters
are
not
blocking
emails
from
the
seller.
The
seller
may
be
trying
to
email
you
but
your
filters
are
blocking
them.
- Check
that
your
contact
details
are
correct.
The
seller
may
be
trying
to
email
you
but
your
contact
details
are
incorrect.
Click
here
Call
the
seller.
Request
to
Exchange
contact
details
in
order
to
obtain
the
seller's
contact
phone
number.
Note:
Try
the
above
steps
first. |
Within
7
days
of
the
item
ending |
| Report
the
item
as
not
received
with
OZtion |
File
a
Report
Item
Not
Received
dispute
within
60
days
of
the
item
ending.
This
process
is
designed
to
make
communication
between
both
parties
easier.
An
OZtion
Trust
&
Safety
officer
will
look
into
the
case
and
mediate.
The
seller’s
account
may
be
placed
on
hold
or
suspended. |
Between
7
and
60
days
of
the
item
ending |
| File
a
complaint
with
Paymate |
If
you
paid
by
Paymate,
you
may
be
eligible
for
up
to
$3000
through
Paymate's
Buyer
Protection
Program.
Please
visit
Buyer
Protection
for
OZtion
Purchases
with
45
days
of
payment.
|
Within 45
days
of
payment
|
| File
a
complaint
with
PayPal |
If
you
paid
by
PayPal,
you
can
file
a
complaint
under
the
PayPal
Buyer
Complaint
Policy.
Please
visit
the
PayPal
Resolution
Centre
to
file
a
complaint
within
45
days
of
payment.
Learn
about
the
PayPal
Buyer
Complaint
Policy
|
Within
45
days
of
making
payment |
| Contact
your
credit
card
issuer |
Most
credit
card
issuers
will
provide
protection
for
purchases.
Contact
your
credit
card
issuer
about
charge-backs
and
complaints.
Note:
If
you
paid
by
credit
card
via
PayPal
or
Paymate
please
follow
their
procedures
and
policies
first. |
Within
45
days
of
the
item
ending |
| Report
the
seller
to
the
Police |
If
you
believe
the
seller
is
fraudulent
and
you
are
a
victim
of
online
auction
fraud,
report
the
seller
to
the
Police.
Note:
You
can
go
to
your
local
Police
station
or
use
the
following
web
site
to
report
the
seller.
http://www.police.qld.gov.au/programs/crimePrevention/eCrime/internet/report/ |
After
completing
the
above
steps |
| File
a
claim
with
Buyer
Shield |
You
may
be
eligible
for
up
to
$400
through
OZtion's
Buyer
Shield
Program.
Learn
how
Buyer
Shield
works
and
find
out
if
you
are
eligible. |
After
completing
the
above
steps |