Learn
about
Buyer
Shield
Eligible
goods
paid
for
by
PayPal,
Paymate
or
Credit
Card
and
posted
by
'Proof
of
Delivery'
postage
will
be
eligible
for
up
to
$400
Buyer
Shield
protection
if
you
do
not
receive
the
goods
you
paid
for.
Note:
Buyer
Shield
covers
goods
that
can
be
physically
shipped
by
'Proof
of
Delivery'
postage
(registered/insured
post
or
proof
of
delivery
courier)
and
paid
for
by
either
PayPal,
Paymate
or
Credit
Card,
from
sellers
that
have
completed
Phone
or
Australia
Post
Verification
and
have
a
98%
or
more
unique
satisfied
buyers
rating.
Read
the
Buyer
Shield
Terms
and
Conditions
to
find
out
more.
What
is
'Proof
of
Delivery'
postage?
Proof
of
delivery
postage
requires
that
a
signature
is
obtained
on
delivery
(the
item
can
be
tracked).
Australia
Post
offer
Registered/Insured
Post
and
most
courier
companies
offer
'Proof
of
Delivery'.
How
do
I
know
if
an
item
is
covered
by
Buyer
Shield?
Look
for
the
Buyer
Shield
logo
in
the
item
description
page
and
ensure
you
check
the
eligibility
requirements
in
the
Buyer
Shield
Terms
and
Conditions.
Why
do
some
items
have
a
higher
amount
of
cover?
The
amount
you
can
claim
is
dependant
on
the
Eligible
Seller's
rating
and
verification
level
at
the
time
of
the
purchase
(see
table
below)
of
the
Eligible
Goods.
You
may
claim
an
amount
paid
by
you
of
up
to
$400.
| Seller
Rating
&
Verification
Level |
Maximum
Claim
Amount |
| Phone
Verified |
$50 |
| Australia
Post
Verified |
$100 |
| Phone
Verified
and
50
or
more
satisfied
ratings
from
unique
buyers |
$100 |
| Australia
Post
Verified
and
50
or
more
satisfied
ratings
from
unique
buyers |
$200 |
| Phone
Verified
and
Australia
Post
Verified |
$200 |
| Phone
Verified
and
Australia
Post
Verified
and
50
or
more
satisfied
ratings
from
unique
buyers |
$400 |
I
did
not
receive
the
goods.
What
should
I
do
first?
If
you
do
not
receive
the
goods
you
paid
for,
there
are
several
procedures
and
policies
in
place
to
help.
See
Buyer
Protection
Programs
for
more
information.
I'm
a
seller,
how
can
I
have
the
Buyer
Shield
section
shown
on
my
items?
- Become
Phone
Verified
or
Australia
Post
Verified;
and
- Offer
'Proof
of
Delivery'
postage
(registered/insured
post
or
proof
of
delivery
courier)
if
requested
and
paid
for
by
your
buyer.
You
must
turn
this
on
in
your
Selling
Preferences;
and
- Offer
either
PayPal,
Paymate
or
Credit
Card
as
an
accepted
payment
method;
and
- Ensure
you
maintain
a
98%
or
more
unique
satisfied
buyers
rating;
and
- Read
the
Buyer
Shield
Terms
and
Conditions.
Consider
becoming
Australia
Post
Verified
to
increase
the
amount
of
cover
on
your
items.
|