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Key
things
you
need
to
know
When
buying
When
buying
on
OZtion,
understand
that
you
are
buying
from
an
third
party
such
as
an
individual,
small
business
or
retailer.
- Before
you
consider
bidding
or
buying,
read
the
item
description
carefully,
check
the
postage
and
insurance
costs
and
the
seller's
payments
methods.
- See
if
the
images
are
real
pictures
taken
by
the
seller.
If
the
item
only
shows
catalogue
images
(professional
images
with
no
background)
ask
the
seller
for
an
actual
picture
to
ensure
that
they
actually
have
the
item.
- Have
a
look
at
the
seller's
profile
and
view
Ratings
left
to
them
from
other
buyers.
Some
sellers
may
have
received
ratings
from
purchases
they
have
made
from
other
sellers,
however,
they
may
not
have
received
any
ratings
from
buyers.
You
can
also
view
items
they
are
selling,
have
sold
or
have
won.
- See
what
Verifications
the
seller
has.
Learn
more
about
User
Verification
- Contact
the
seller
and
ask
them
any
questions
you
want
to
know
including
their
contact
details.
Verify
the
details
if
possible.
- Where
possible
try
to
pick
up
the
item.
- Be
sure
to
do
your
homework
before
paying.
Does
everything
seem
to
stack
up?
Be
aware
of
items
that
seem
to
be
too
cheap.
If
it
sounds
too
good
to
be
true,
it
probably
is.
- Ensure
that
the
payment
details
match
the
seller's
details,
don't
make
a
payment
to
a
different
account
or
address
unless
you
are
happy
that
everything
stacks
up.
-
Use
a
safe
payment
method
such
as
C.O.D,
Credit
Card,
or
Credit
Card
via
Paymate
or
PayPal,
don't
send
cash.
Learn
about
all
payment
methods
- Insist
the
seller
uses
postage
insurance
or
a
courier
that
can
be
tracked.
- If
you
have
any
doubts,
use
an
Escrow
agent
(a
third
party
service
that
"holds"
funds
until
the
buyer
expresses
satisfaction
with
the
purchase).
For
example
Escrow
Australia
-
Be
wary
of
sellers
that
try
to
entice
you
to
trade
outside
of
OZtion,
rush
you
to
pay,
or
say
they'll
pay
all
the
postage.
- If
you
no
longer
want
to
purchase
the
item
because
you
can't
contact
or
verify
the
seller
or
think
the
seller
is
suspicious,
please
let
us
know.
When
selling
- Do
not
sell
to
buyers
that
ask
you
to
accept
payment
methods
you
wouldn't
normally
accept
(i.e.
Western
Union,
BidPay,
MoneyGram,
Credit
Card
or
International
Cheques
etc).
- Be
wary
of
buyers
that
ask
you
to
sell
to
them
at
a
higher
price
or
buy
at
an
excessive
price.
- Be
wary
of
buyers
(especially
international)
that
request
you
to
ship
immediately
by
companies
such
as:
UPS,
FedEx,
DHL
- Be
extra
cautious
when
dealing
with
international
buyers,
especially
those
from
Indonesia,
Romania
and
Africa
who
insist
on
paying
with
credit
cards
or
ask
you
to
send
by
courier
and
offer
to
pay
you
more.
These
buyers
often
use
invalid
or
stolen
cards.
Be
Street
Smart
Use
your
common
sense,
it's
the
best
way
to
avoid
becoming
the
target
of
a
criminal.
Read
SCAMwatch,
a
Government
site
and
can
be
quite
informative
regarding
online
scams.
What
to
do
if
something
goes
wrong
If
the
item
does
not
turn
up,
is
faulty
or
not
what
you
expected:
-
Contact
your
trading
partner
directly
The
majority
of
disputes
are
the
result
of
lack
of
communication
or
a
misunderstanding.
If
there
are
any
problems,
contact
your
trading
partner
with
a
friendly
email
or
phone
call.
Most
problems
can
be
resolved
by
simple
communication.
You
can
exchange
contact
details
by
clicking
here.
-
Use
a
third
party
mediation
service
A
third
party
mediation
service
will
attempt
to
contact
the
other
person
and
attempt
to
solve
any
dispute
fairly.
-
File
an
'Item
Not
Received'
report
You
can
file
a
'Report
Item
Not
Received'
dispute
against
the
seller
and
leave
a
'Rating'
to
warn
other
members.
- Try
to
organise
a
"chargeback"
If
you
receive
no
redress
and
have
paid
by
credit
card,
contact
your
bank
to
see
whether
they
offer
a
“chargeback”
service.
A
“chargeback”
effectively
reverses
the
credit
card
charge,
and
is
similar
to
a
refund.
-
Contact
the
local
Consumer
Affairs
agency
or
local
Police
If
none
of
the
above
measures
are
effective,
you
can
contact
your
local
Consumer
Affairs
or
local
Police.
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