There are several possible scenarios of what could have happened between the time the item sold to the time you received the late payment. We will try and cover some of them here.

You still have the item or have an identical item:

Payment received after filing an Unpaid Item report: -

• If you have not yet closed the Unpaid Item report you can update the status to Paid and send the item to the buyer.
  
  
• If you already closed the Unpaid Item report, and wish to finalise the sale, follow these steps:
  • Mark the unpaid item report as PAID. The system will automatically remove the Unpaid item mark from the buyer's account and charge the seller the sale fee again. To view closed unpaid item reports go to My OZtion > My Account > Disputes and click the link View Closed Unpaid Item Reports near the bottom of the page
  • Notify the buyer of the payment received
  • Send the item to the buyer
  • Leave the buyer a rating

Payment received after relisting the item: -

• If the new listing has received a bid or has been purchased
  • If you do not have identical items - You cannot finalise the sale with the late paying buyer anymore as you now have a new buyer. Notify the late paying buyer of the payment received and tell them you no longer have the item and need to refund their payment. Ask them for their payment information so you can refund the payment
  • If you have identical items (additional items) - You can finalise the sale with the late paying buyer and the new buyer
    • Mark the unpaid item report as PAID. The system will automatically remove the Unpaid item mark from the buyer's account and charge the seller the sale fee again. To view closed unpaid item reports go to My OZtion > My Account > Disputes and click the link View Closed Unpaid Item Reports near the bottom of the page
    • Notify the buyer of the payment received
    • Send the item to the buyer
    • Leave the buyer a rating

• If the new listing has not received a bid or has not been purchased
  • End the item by using 'End it now', click here for more info about 'End it now'
  • Mark the unpaid item report as PAID. The system will automatically remove the Unpaid item mark from the buyer's account and charge the seller the sale fee again. To view closed unpaid item reports go to My OZtion > My Account > Disputes and click the link View Closed Unpaid Item Reports near the bottom of the page
  • Notify the buyer of the payment received
  • Send the item to the buyer
  • Leave the buyer a rating

You no longer have the item or identical items:

Notify the late paying buyer of the payment received and tell them you no longer have the item and need to refund their payment. Ask them for their payment information so you can refund the payment.