Unable to contact the buyer
Please allow at least 3 days for the buyer to get in touch with you. Check your spam filter settings or junk email folder to make sure the buyer's email is not getting blocked.

What to do after 3 days:

1. You can get the buyer's email address from the 'Sold' email sent to you.
2. You can Contact the buyer via My OZtion > My Selling > Sold. Select 'Contact Buyer' from the Action list.
3. Ensure your spam filters are not blocking emails from the buyer. The buyer may be trying to email you but your filters are blocking them.
4. Check that your contact details are correct. The buyer may be trying to email you but your contact details are incorrect. Click here

Call the buyer. Request to Exchange contact details in order to obtain the buyer's contact phone number. Note: Try the above steps first.

Emails returned / bounced back: If your emails to the buyer are returned (have not reached the buyer), it is possible that they are having problems with their internet service provider / email. However, the buyer will still receive messages you send via the OZtion message system in their OZtion inbox when they next sign in.

If you still cannot contact the buyer after a reasonable time frame, we recommend that you leave them an appropriate Rating.

Offensive / abusive emails
- If the message was sent via OZtion, we would suggest that you report the message as 'spam' so we may review the message content and take appropriate action as deemed necessary.
- If the message was sent privately (outside of OZtion) we cannot take any action as it is not within our authority to do so. If the private email is of a harassing nature however, please view below:
- OZtion has been instructed to advise members in receipt of abusive emails of a harassing and repetitive nature, to report them to their local authorities. In turn the matter may be referred (if deemed necessary) to the Computer Crime Squad. The sender of such emails may be guilty of stalking which is a criminal offence. If a member is in receipt of emails that are not ongoing or repetitive, there is no criminal act at hand and no case will be filed by the local authorities.

Unpaid item
Please allow at least 5 working days for the buyer to make payment. If your buyer has paid by cheque or money order, allow time for delivery. If your buyer has paid by direct deposit, the payment can take a few days to show and will take longer over weekends. There can be numerous reasons for a payment not being received: The seller may have provided incorrect account details or address, the buyer may have entered incorrect account details or address, the cheque or money order may have been lost in the post, the email supplied/entered for Paymate or PayPal etc may have been wrong and so on.

What to do after 5 days:

1. Contact the buyer by email and or phone.
2. Send a 'Payment reminder'.
3. Leave an appropriate Rating as this may spur them into action.

What to do after 7 days:

• Enter the Unpaid Item Process | Learn about the process

Buying restrictions
Members will be restricted from bidding or buying if they have 3 or more Unpaid item marks from 3 or more unique sellers.

Late payment received scenarios
If you received a late payment from a buyer and have already reported it as Unpaid or Relisted it etc, click the link below.
Additional Information

My buyer's account is on hold / suspended, why?
An account may be placed on hold or suspended for any of the following reasons:

• Overdue invoices
• Waiting on ratings to be received from initial buyers to ensure they are a genuine seller
• Fraudulent activity
• No response to OZtion staff on communications previously sent (hold is removed once a reply is received)
• Breach of the User Agreement and or Policies and Rules
• Incomplete personal details (such as telephone number etc)

For Privacy reasons, we are not able to disclose particular details.