You must contact us immediately and we must receive the item within 7 DAYS of the date you receive item for a refund less a $1 restocking fee. Shipping fees are not refundable. We want to keep you as a valued customer therefore our goal is 100% customer satisfaction. Please let us know if you need to return an item in order for the return to be accepted. PLEASE INCLUDE AUCTION # AND YOUR CONTACT INFORMATION. MUST BE IN ORIGINAL CONDITION . NO EXCEPTIONS.