DeBra Lingerie (Seller: debra687) OZtion Home | Buy | Sell | My OZtion | Community | Search | Help | Join  

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Help & Guidelines

Help, FAQ, Guidelines

Do you offer a postage discount?
To show our appreciation for your custom we offer a discount on postage when additional items are purchased or won in auction and invoiced together. Postage and Handling is calculated using the highest postage value of items won or purchased PLUS only $1.00 additional per item for Australian Buyers and $2.00 per item for International Buyers.
Please Note: Items must be on a combined invoice for discount to apply.
 
How long can I continue to shop or bid on items to combine for postage discount?
You can continue adding items for up to 14 days but please let me know if your still bidding or shopping so I can wait to combine items on a single invoice.
 
How long before I receive my item?
Items are sent same business day payment is received, payments received on a weekend or public holiday are dispatched first business day.
Delivery time for items sent Regular or Registered post within Australia is 2-3 business day for ACT, NSW, VIC and QLD. 4-8 days for Northern QLD, NT, SA, TAS and WA.
Express Post: 1 business day to Sydney postcodes. 2 business days to all other Australian destinations.
 
What happens if my item dosen't arrive?
I always highly recommend registered or express post, which both provide tracking numbers in the case of a lost parcel. It is important to contact me immediately if you feel your parcel has been delayed. Any lost parcel will require a Claim to be submitted to Australia Post, once they approve the loss, your payment can be refunded or credited to you. (Please Note: Australia Post may not pay the full claim). Registered post is the only method that is also insured against loss up to $100.00.