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About Us
vShop Policies
Help & Guidelines
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If you have any questions or problems, please contact me through OZtion send message feature (TAB - CONTACT US).

Do you combine items for cheaper postage?
Yes, where possible, I will combine items for cheaper postage from both auctions and Buy It Now items. I am always happy to wait for all the items you are interested in to finish, just request invoice or complete checkout once you have finished and I will send you a final invoice with postage amended.
 
Do you sell items through Auction or Buy It Now?
I have a mix of BIN and auction items going at any time. Have a look for lots of different items, you might just find yourself a bargain!
 
When will you post my item?
As long as there are no family emergencies (we are all human!), I will post your item within 7 days of recieving your cleared payment. I post at least once a week on Fridays, occasionally other days too, but please be aware that you may have to wait until the following Friday after I recieve your payment for your item to be posted.

How will I know when my item has been posted?
You will recieve a message through the OZtion system saying that your item/s has been sent.
 
Postage & Do you charge a packing/handling fee?
Yes, I need to cover the costs of packaging your item, fuel and time to get your item/s to the post office/courier. This is usually only 50c - $1 on top of the postal cost (occasionally more), depending on the item. This is included in the quote for postage on the item's listing. If there is no postage quote on the listing, feel free to ask for a quote before bidding.
Sometimes the post office charges more than the quoted amount, this is my loss and you will not be billed the extra amount. Likewise, sometimes the post office charges less than I predicted - you will not recieve a refund if this is the case - postage quoted on final invoice is final, if you do not agree with quote in first place then do not bid.
 
Can I pick-up my purchases?
Yes, you can pick up your items at an agreed time. You will not have to pay postage/handling fees and will recieve goods as they are (ie not specially packed for transport) unless requested (packing charges may then apply).
 
What does TA1, TA2, TA3,etc. mean on the title of the listing?
I sell items on a commission basis for other people. TA: This identifies the item as a Trading Assistant item and the number identifies the consignee I am selling for. I do have the items in my possession and follow through the whole transaction myself (just on their behalf), so be assured you will not be dealing with someone else on these items and I take full responsibility for them. It also lets you know that because it is not my personal item, I may not know it's full history, although I will endeavor to find out as much as I can before listing.

Will you accept layby?
Yes, as long as you make regular payments, I am happy to accomodate a payment arrangement.
 
I've had something unexpected come up and need longer to pay?
We are all human! Please just send me a message letting me know of your situation and when you will be able to make the payment. I am flexible if you keep the communication open! However, it must be within OZtion terms.

I have an OZtion voucher to spend, will you accept it?
Yes, your are welcome to spend your OZtion voucher on any of my items. 
 
Will you post overseas?
Yes, overseas buyers are welcome. Please note that postage quoted in my listings are for within Australia only, so overseas postage will be different. Paypal and Paymate are the only payment methods accepted for overseas buyers.

When are you online to answer questions or send invoices, etc?
During the week, I am regularly online from morning until mid-afternoon. The evenings and weekend are for my family, although I usually do check at least once a day on the weekend for any questions or invoices needing sending.

More will be added here as questions arise.