beautystore

Urgent emails please use the word URGENT in your title as we will endeavour to answer these email within 24 hours

3 Question: Combining items ?

Simply wait until all of the auctions are ended. Complete the checkout from the most recent email that you received from us. Once you click on the combine function in our checkout system it will calculate the postage discounts automatically. Please do NOT checkout individually if you wish to have your items combined this process can not be reversed by OZTIONs system . You will NOT recieve your discount on the postage if this process is not done correctly we are unable to make any exceptions

4 Question : Tracking a item?

Australian - customers please allow 7 WORKING days from this email before tracking your parcel , parcles get scanned at final destination

Australia post phone number is 131318 and quote registered post number on this invoice.PLEASE NOTE it is also a good idea to ring your local
post office directly as they too should be able to help tracking the parcel

5 Question : Refunds?

We guarantee everything you buy from us to be free from defects in material and/or workmanship. If you're not completely satisfied with any product purchased from us, contact us within 14 days of purchase and we will exchange it, replace it or refund your money at our option. Merchandise must be shipped insured in original packaging with all paperwork. Refunds are subject to a 15% restocking fee and exclude shipping fees.

6 Question : Your description does not match what we have received ?

If for some reason you have received an item that does not match the description 100% . We will either refund the full cost of the item including the postage cost or replace the item including a refund for the postages cost in sending the item back

7 Question : I have received a faulty item ?

Prior to all shipments, we ensure our products are of the highest quality and in working order. If for some reason you were to receive an item which is faulty we will investigate with the postal service to attain a refund for you covered by the postage insurance.

8 Question : Is GST included in the final bid price ?

Yes final bid price on OZTION is inclusive of the GST .Once item has been paid for you will be sent out a tax invoice via email before shipping of the parcel .

9 Question : Do you combine & how much do you charge ?

Yes we do combine items , please refer back to listing for the shipping rate for that particular item . Please note you are required to wait for all your items to end and then go into the most recent email and go into the CHECKOUT function .There you will find a function that say's COMBINE please click on the combine function which will automatically combine your items and work out you discount on postage . Very important that to take advantage of the combining function you must pay for your items at the one time ,you must use the same USER ID and you can only and must only use the checkout function only on the very last item you have won and then go threw and combine and finalise your checkout .OZTION system does not allow for us to reverse this function so if you checkout individually you will need to pay for the item individually and will not receive a discount on your postage . Please note we are unable to make any exceptions .

10 Question : I wish to have my parcel sent to an address other than the one I have registered with OZTION ?

Yes we are able to send a parcel to an address other than the one you have registered with OZTION . You will basically need to go threw the CHECKOUT function were you will be able to change the address of whom you wish to parcel to be sent to .Please find once the item is paid for we will automatically send parcels out to address that shows in the checkout

11 Question : I have paid for an item but have still not received it ?

Basically if you have paid for an item and have not received your parcel in a reasonable amount of time it could be of two reasons .The first is that we haven't been able to identify your payment in which this case you will need to verify all your details such as amount deposited , date of payment , method of payment , user id , item number , and your banks BSB number . The second reason is that your parcel has been misplaced or gone missing in this case we ask you drop us an email and well do a trace on your parcel as all parcel we send out with a tracking number .Please then allow Australia Post 14 days to investigate the status of your parcel

12 Question : I have made a over the counter deposit at bank and am not sure if you Have received my payment ?

If you are making an over the counter deposit at your bank you would usually need to email us on the FOLLOWING DAY of your deposit with the amount item number , your user's ID and your banks BSB number as we usually don't receive any details with over the counter payments so for this reason we ask for your banks BSB number as well once your details have showed up on our account we can then verify your payment and mark your item as paid and send goods off

13 Question : I have entered a wrong amount in my bid ?

OZTION has a function for retracting bids we don't interfere in bidding so you will be asked to go into this function and retract your bid

14 Question : When will I receive feedback ?

You will receive our feedback only once you have left your feedback to us ,basically we have an automated system so all positive feedback will be responded to in a positive manner .Negative or neutrals feedback will be go under investigations to determine why this sale was not processed in a positive manner and then responded to accordingly

15 Question : After payment is received by BEAUTYSTORE when will my order be Shipped ?

Orders normally are sent out within 5 to 7 business day of receiving payment After you make your payment you will receive an email indicating that the payment has been received , you will also receive a tax invoice and a tracking number of the parcel which is been sent

16 Question : Why we don't answer some emails?

Basically we receive hundreds of emails a day and to give the best possible customer service if your questions has already been answered in our FAQ we ask that you kindly take the time to please search the FAQ for the answer to your query

17 Question : Can I pick up the item?

YES

18 Question: Why are the pictures enlarged on your auctions?

We take all of our own pictures and we try to offer multiple pictures and angles so you can see what you are bidding on. Please note that pictures are enlarged so you can view the detail of the item. The actual size of the jewellery is listed in the item description.

19 Question : what is your reserve price ?