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FREQUENTLY
ASKED
QUESTIONS
Q.
Do
you
accept
Moneybookers,
Xcoin,
Alert
Pay
or
PayPal?
A.
Yes.
Q.
Can
I
pay
Moneybookers,
Xcoin,
Alert
Pay
or
PayPal
direct?
A.
No.
Our
listed
email
address
is
NOT
linked,
so
ask
us
for
an
invoice
first.
Q.
Do
you
charge
for
packaging
materials
or
a
handling
fee?
A.
Up
to
$0.25
may
be
added
to
some
items
for
packaging
materials.
We
do
not
charge
a
handling
fee.
Q.
Do
you
post
on
receipt
of
payment?
A.
We
normally
post
the
day
after
payment
is
received,
other
than
plants,
bulbs,
corns
etc,
which
are
only
posted
on
Monday’s
to
ensure
quick
delivery.
Q.
Can
I
return
an
item
if
it
is
not
as
described,
faulty
or
damaged
in
transit?
A.
Contact
us
first,
so
that
the
matter
can
be
resolved
to
your
satisfaction.
Q.
Do
you
combine
items?
A.
Yes.
We
always
look
for
the
best
postage
rate
for
you.
Q.
Do
you
replace
items
lost
in
the
mail?
A.
Items
that
are
sent
Registered
or
Insured Post
are
replaced
or
refunded.
Q.
Are
pick-ups
available?
A.
Prior
arrangements
need
to
be
made
as
we
may
be
away
at
the
garden
nursery
or
farm.
Q.
I
am
looking
for
something,
can
you
help?
A.
We
have
many
items
not
yet
listed,
so
email
us
with
your
'Wanted'
items.
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