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About Us
vShop Policies
Help & Guidelines
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 ~~ Prompt, Friendly Communication, Great Products and Fast Postal Drop-off
makes
TotalGamesToys a Great Place to Shop! ~~

 
If you ever need any help with shopping on OZtion, or have any questions about any of our products, please feel free to contact us any time through the Contact Us link above - We are always happy to help.
 
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PRODUCTS
 
TotalGamesToys provide entertainment products, including PC and video games, kids toys, games, trading cards and dvds.  All products are ordered through Australian suppliers, in our possession and ready to ship.  Everything is brand new, unless otherwise stated on listing.  Please see our About Us page for more information.  

Being gamers ourselves, now and again we may sell one of our own games, which will be listed as "preloved" in title and description.  New games from suppliers either come sealed or unsealed and will also be included in the description.  Toy products come brand new in box.
 
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PAYMENT
 
Please forward payment within 7 days of auction end and complete checkout within 3 days for postage and payment preferences.  Please include postage choice in message to seller box (if choices given on listing) and contact us if there is a problem with paying in the allotted time.  Good communication is vital for a great transaction.
 
TotalGamesToys accept Bank Deposit, Paypal and Money Order
Please see each listing for particular payment methods accepted.
 
If paying via Bank Deposit through internet banking, please include your Oztion User ID.  If going into the bank to place an over the counter deposit, please let us know the branch no. after completed.  Please allow 1-2 working days for internet deposits to be transferred.  Over the counter deposits placed through our bank Monday to Friday are usually instant.

Internet bank transfers made over the weekend, usually take until following Tuesday morning to come through.

You will be contacted as soon as payment is received on our end.
 
If paying via money order, please include your name on the back of the money order and email us once posted.  Please allow 1-3 working days for the money to arrive.  You will be contacted as soon as the money order arrives.
 
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SHIPPING
 
Delivery available Australia-wide.
New Zealand and UK delivery also available - please email us first for an Airmail postage quote prior to purchasing.
 
All orders are posted promptly through Australia Post after payment received:
Monday to Saturday
Sundays and public holidays next working day
Prices include packaging costs
Please see each listing for particular postage methods offered

Games and smaller toys are usually sent in sent in Australia Post approved padded bags for extra protection; larger items in tuff bags with bubblewrap (and cardboard padding if needed).  DVD's are sent according to method chosen on listing.
 
Orders up to 500g:

Express Post: Get it Fast! - $7.95

Tracking number supplied
Please allow 1 to 3 working days for delivery


Registered Post: Get it Insured - $7.95

Registered Post number supplied
Please allow up to a week for delivery depending on your location
Includes signed delivery + insurance
Recommended as safest method of delivery

Combined Post Available with Express or Registered up to 500g (eg: 3 video games) with above prices.

Orders over 500g:

All items listed over 500g have separate costs to each state and are included on each listing + the weight of item.  Combined post also available for orders over 500g with postage costs sent on invoice to your location (postcode) + packaging costs.

Cost of packaging and Registered Post label (if used) will not show on your postage label as these are usually purchased separately.
 
Please let us know post of choice through checkout (in message box) if multiple postage choices offered.  If we do not hear back from customers within 24 hours regarding post preferred (after payment received), orders will be automatically sent via Registered Post.
 
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FEEDBACK
 
TotalGamesToys appreciate hearing from customers through the feedback system OR via email after they have received their order, so we know your package has arrived safely.  Feedback will be left asap once we hear from you.  If there are any problems with delivery through Australia Post, please let us know before leaving feedback, so this can be looked into.
 
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