The highest bidder will be sent a confirmation e-mail within 48 hours after the end of the auction. Winning bidders please reply within three (3) days of the closing date of the auction. Please, do not bid if you are not going to honour your bid.

Please make payment within 7 days after the end of the auction.

If you have questions about the product please contact me and I will do my best to answer them.

Every effort has been made to ensure the accuracy of all information, Slight errors in advertising may unintentionally occur.

Returns and Refunds Policy:

I maintain a policy for promptly responding to all emails - usually within a few hours, and only rarely (e.g. weekends/holidays) later than this. If you have questions about the product or problems with the service please contact us. I will do my best to correct any problems you might have. Feel free to contact me.

Every effort has been made to ensure the accuracy of all information, slight errors in advertising may unintentionally occur.

Item(s) will be freighted upon full payment. Family Heritage Research is not directly liable for loss, theft or damage to any goods during transit. Should an issue occur during transit, follow up will occur with the Courier or Australia Post (Which ever is applicable) upon notification from the customer.

Family Heritage Research accepts returns for an exchange, credit, or refund within 14 days of receiving your item/s. You must contact by email or written correspondence in the form of a fax or letter.

Damaged items may be returned and a replacement item will be sent or a refund will be given if no replacement stock is available. You are responsible for the cost of postage for the item being returned.

Items not as described may be returned to Family Heritage Research and a full refund will be given if the correct item can not be sent. You are responsible for the cost of postage for the item being returned.

If Family Heritage Research feels that the return policy is being abused, then I reserve the right to refuse any exchange, credit or refund.

No returns or refunds offered if you have changed your mind about the goods

Can I send returns back COD?

No, all returned items must be sent back in the ordinary way.

I found the item description is different to the actual item I received, can I ask for a refund?

While all care is taken, any errors or omissions in the item details is unintentional. I do not provide refund or minor error on item description or un-ambiguous claim e.g (it is good quality not top quality) Shipping mistakes on my part are paid by me, mistakes on your side are paid by you. (i.e. incorrect address)

Payment Methods Accepted:

Direct Deposit
Paypal
Paymate
Bank Cheque

Please make payment within 7 days after the end of the auction.

AN IMPORTANT NOTE ABOUT POSTAGE: PLEASE CONSIDER WHETHER YOU SHOULD PAY FOR EXPRESS POST.

Mount Isa is outside of Australia Post's 'Next Day Delivery' zone, so even Express Post may take a few days.)

For your peace of mind I post most of my items in brand new Envelopes, Australia Post boxes and tubes including packaging materials, to ensure that your items are well protected.

Postage Questions:

Please request a postage quote before bidding by telling me the item/s that you are interested in purchasing, your Australian postcode or overseas destination.

Can I combine postage for more than one item to save costs?

This will be done as much as possible, but IS NOT available for all products. PLEASE ASK FIRST

Postage for each customer may vary depending on the number or items ordered, the size of the items, the destinationand if Insurance is requested.

Can I collect my item?

Only for customers living in MOUNT ISA QUEENSLAND, I will deliver the items only by prior arrangements. All other items will be posted.

What can I do if I do not get my parcel/s?

Contact me for the tracking number for your parcel/s so you can easily find out where your you parcel is. Australia Post does not officially guarantee the time frame for delivery so please allow extra 3-5 days for your goods. In most cases the goods will arrive as scheduled.

For Australian Customers, please allow 3 to 10 working days for your parcel to arrive.

For International Customers, please allow 10 to 15 working days for your parcel to arrive. (using Air Mail)

I take great care in the packaging of my products but I cannot always predict how they are treated in the mail. Registered mail will cover you for any breakage. Extra insurance can also be used if required.