Payment methods accepted

Domestic Customers

We can accept the following payment methods from Australian customers:

• Direct Bank deposit - this is the fastest, cheapest and easiest payment method
• Money order - Australian Money Orders only. We cannot accept international money orders of any kind.
• Cheques - these are accepted but take about 5 days to clear. Your purchase will only be posted after the cheque clears so there will be a delay.
• Cash - you are welcome to pick up your item and pay cash, if you arrange to do so in advance. Please do not send cash through the mail. 

We cannot accept the following payment methods from Australian customers:

• Credit cards - we do not have facilities to accept credit card payments
• Foreign currency payments - only AUD$ payments are accepted.
• Paypal - Paypal is only available to international customers. We will not accept any Paypal payments from customers in Australia.
• Paymate - Paymate is only available to international customers. 
  

Overseas customers

We can accept the following payment methods from overseas customers:

• Paypal - $AUD payments through Paypal are accepted from most countries. Please let us know if you want to pay through Paypal and we'll send you an invoice. Please do not send payment before receiving an invoice.
  • We reserve the right not to accept payments from non-Paypal approved countries and where we suspect fraudulent activity.
• Paymate - Payments in AUS$ through Paymate are accepted from most countries. As with Paypal, please let us know you'll be paying via Paymate and wait for an invoice.
  
  • We reserve the right not to accept payments from countries with high incidence of credit card fraud or where we suspect fraudulent activity.

We cannot accept other payment methods from overseas customers.

Postage methods

All items within Australia are sent via insured/registered post, through the Post Office. Registration is compulsory for all purchases regardless of value. This is entirely for the customer's benefit - we want to make sure that you receive what you pay for.

All overseas parcels are sent via Australia Post. We highly recommend registration for all items and require it for all items over AUD$50.00. We disclaim any responsibility for uninsured items that are lost in the mail. By requesting unregistered international postage the customer agrees that the item is sent at their own risk and agrees not to make any claims against us with regard to items so lost.

Please do not ask us to send items via services other than Australia Post, we will not do so. This applies to domestic and international customers.

Other terms and conditions

Warranties and Refunds

Refunds will only be given where the item was misdescribed or faulty. We attempt to check all items to ensure that this does not happen. Refund will not be given if requested after more than three (3) days from the day of delivery of item.

Refunds will not be given where the customer changes their mind or makes an assumption about the item that later proves to be false. To avoid making inaccurate assumptions - please ask all your questions before bidding. We are not responsible for the customer assuming something about the item that we did not put in the description!

Refunds will also not be given in the unlikely event that the customer subsequently finds the same or similar item at a cheaper price.

Refunds will not be given if negative or neutral feedback is left prior to refund been requested or issued. We regard the leaving of such feedback as finalising any disputes about the transaction, including any questions of refund. Leaving positive feedback does not in any way disqualify the customer from obtaining refund in accordance with the above conditions.

Refund will only be issued after the item in question has been returned to us.

Where refund is given because of misdescription or faulty goods, reasonable postage charges will generally be refunded also. Unnecessary postage costs (eg notification to customer that goods have been received by us, excessive insurance, etc) will not be refunded.

Finalising the transaction

Contact must be made within three (3) days after the close of the auction.

Payment must be received within seven (7) days after the close of the auction. Payments can be made at a later time by prior arrangement with us.

Items will only be sent out after the payment has been received and cleared - absolutely no exceptions!

Refusing to deal with a bidder

We reserve the right to refuse to complete the transaction where we suspect that the top bidder is acting fraudulently or dishonestly in any way relating to the transaction. In particular, we may refuse to accept certain methods of payment where we suspect that the bidder may be engaged in fraud.

We reserve the right to refuse to accept certain methods of payments (especially credit payments, whether through Paypal or Paymate) from countries with relatively high incidence of credit card or internet fraud or where the location of the source of payment differs from the postage location.

We reserve the right to refuse to accept credit card payments, whether through Paypal or Paymate in case of expensive items.

We may, at our absolute discretion, block any bidder or cancel the bids of any bidder who has a history of non-payment, dishonest activity or leaving unjustified negative feedback to others. We will attempt to contact you prior to doing so.

We will attempt to run all auctions for their stated term. However, it is sometimes necessary to end an auction early or cancel the listing altogether. We reserve the right to do so, but will attempt to contact any bidders with an explanation.

Feedback policy

We attempt to leave feedback when we post the item. We would appreciate it if the customer would leave us appropriate feedback after receiving their purchase.

If there are any problems with the transaction, these should be addressed before leaving any negative or neutral feedback. We will do our best to resolve the difficulty. We will not take steps to address the problem where negative or neutral feedback has already been left. Leaving positive feedback will not prevent us from attempting to resolve any problems.

We will leave negative feedback to all non-paying bidders who do not have an acceptable explanation for their default.

We may take any action with Oztion or otherwise in relation to any false, malicious or defamatory feedback.

Copyright

All our listings, template designs, images etc are subject to copyright. We will report to Oztion anyone violating our copyright and may take other action, including legal proceedings. If you want to use any part of our listings - please ask for permission to avoid problems.