Policies Terms and Conditions The successful high bidder must complete the sale transaction (including payment) within 3-5 days from the date of receipt of email notification following the end of the sale. Otherwise, high-bidder will be considered as NON-PAY buyer. Delivery Dispatch of goods is arranged through Family Deals. Please allow up to 3-14 working days for delivery in most cases it would be much sooner. Delivery hours between 9am to 5pm weekdays and Saturday between 10.00am and 1.00pm. Family Deals is not directly liable for any loss, theft, or damage to any goods. If problems do arise please contact us and we shall endeavour to resolve any issues. Family Deals adheres to all trading rules applied by Oztion. While all care is taken any errors or an omission in the item details is unintentional.   Warrant Return Policy Most listed items come with manufacturer warranty description cards. Buyers please note the different of the warranty term: Manufacturer warranty: Buyers have to contact manufacturer of the item for all the warranty service within the warranty period. Family Deals Australia can provide contact detail of manufacturer to buyer. Family Deals has no other responsibility (included DOA) to item which covered with Manufacturer warranty. Manufacturer On-site Warranty: Buyers have to contact manufacture of the item to arrange booking of all on-site service within the warranty period. Family Deals Australia has no responsibility to item Manufacture On-site warranty. Replacement warranty (Return to Base): All Faulty item can be replaced with full functional unit after checking process (take up to 20 business days) within 30 day warranty period. Buyer has responsibility to send back the faulty item to Family Deals Australia at own cost. No Return Basis: item sold as is? THEN NO return or refund available. All events such as physical damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return. Family Deals has no guarantee on product compatibility unless specified on the item listing. Family Deals adheres to all trading rules applied by OZtion Pty Ltd and Department of Fair Trading NSW (Australia)   Refund Policy For All Auction items: Basically, auction items are NOT refundable after being sent out. However, Family Deals Australia will ONLY process refund based on the rules of consumer right from the Treasury of the Australian Government When a Refund is arranged Refunds include all shipping and associated costs for the DOA Product. No refund will be given to you until Family Deals has received the DOA Product from you. Refunds will be issued by cheque or credit to a nominated account. Your refund will be the amount you paid for the items that are being returned. Refunds are not provided on the shipping costs associated with your order UNLESS the products are DOA. Where items had free delivery the actual shipping costs will also be deducted from refund. Family Deals reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, Family Deals will impose a $25 handling and administration fee. For All "Buy it Now" BRAND NEW items ONLY : Family Deals offers 14 days refund policy on all UNOPENED items Shipping and Handling fee are NOT refundable for all type of items. Any returns require buyer to contact us for a Return Authorisation Number prior to returning any products. Please Note: For all returns buyer must incur postage costs themselves. If you do not agree to any of our conditions please do not bid on our items. Regards Family Deals http://www.familydeals.com.au/