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About Us
vShop Policies
Help & Guidelines
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SALE POLICIES
 
Please complete payment within 7 days of purchase.  If you need longer due to a problem, please contact us to arrange a bit longer to pay.  OZtion sales are a binding contract between buyer and seller and both parties should honour this contract.  You can also add items to your Watched List for possible purchase.
 
Once you complete your order, a final invoice will be sent as soon as possible with post and confirmed total.  For larger orders over 500g, please wait for invoice before completing payment, as post costs needs to be added manually, as included on listing description.
 
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REFUND/RETURN POLICIES
 
We have great Australian suppliers, with all stock checked before listing, including unsealed game discs.

Due to copyright laws, refunds or returns for replacement of same item on games are only available on products with a manufacturer's fault on receipt.  Toys must be "Dead on Arrival".

Please email us within 3 days of receiving item/s and let us know your problem in as much detail as possible, and we will get back to you within 24 hours.

If an item needs to be returned for replacement or refund, we will send a Faulty Product Return Form via email, which you can fill in and return to us.  Post is non-refundable from original order.  TotalGamesToys pays for shipping replacement item to you (if applicable).
 
Exchanges on items with a manufacturer's fault (once returned and tested) are dependant on stock availability - if no replacement stock available, a refund will be given.
 
We are always happy to help customers with genuine problems and provide any advice on products purchased.
 
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